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Case study2024

Monte Vista Water District

Setting up a new water service without the headache.

UX/UI design

At a glance

Stack
Figma, User research, Prototyping

Overview

A redesigned flow that helps homeowners set up a new water service. It turns a confusing, form-heavy process into clear, guided steps.

The problem

New residents struggled to figure out how to start service: unclear requirements, dense forms, and no sense of progress.

Approach

  • 01Researched the steps and the documents homeowners actually need.
  • 02Broke the process into guided, low-anxiety steps with clear progress.
  • 03Prototyped and tested the flow in Figma.

Outcomes

  • A clear, guided setup flow.
  • A reusable pattern for civic/utility onboarding.

Stack

FigmaUser researchPrototyping

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